As Canada’s largest family-owned Customs Brokerage, Transportation & Freight Forwarding company, Milgram faces an increasingly competitive and fast-changing environment. A redesigned website will win them new clients, while securing their existing client base and cross-selling additional service offerings. An emphasis will be placed on easy-to-use productivity-enhancing tools that encourage customer self-service and reduce support calls. The new site will create an indispensable customer online resource through an information-rich website, using simple navigation and self-managed up-to-the minute communications capabilities powered by IgnitionWeb back-end tools.